Perhaps you're experiencing mail problems and need to re-configure your mail account and your IT Support company isn't available to assist.

Perhaps you have decided to buy your own domain name or reserve a new name and want to set this up in your outlook 2010.


This is a quick cheat sheet of the steps involved.


Although most people add an email account when Outlook first runs, your first or additional email accounts can be added at any time.

  1. Click the File tab.
  2. Under Account Information, click Add Account.

Backstage view and the Add Account command

  1. Enter your name, email address, and password, and then click Next.

Add New Account dialog box with E-mail account selected

If you enter an email address that ends with or, you must use the Microsoft Outlook Connector for Windows Live Hotmail to add the email account. For information about how to add these kinds of email accounts, see Use a Windows Live Hotmail account in Outlook.

Note When your computer is connected to a network domain for an organization that uses Microsoft Exchange Server, your mail information is automatically inserted. The password box doesn't appear because your network password is used.

A progress indicator appears as your account is configured. The setup process can take several minutes.

Add New Account dialog box indicating e-mail server settings are being configured

If the initial attempt to configure your account fails, a second attempt can be made using an unencrypted connection to the mail server. If you see this message, click Next to continue. If the unencrypted connection also fails, your email account can’t be automatically configured.

Add New Account dialog box indicating account could not be configured

Click Retry, or select the Manually configure server settings check box. For more information, see Add an email account by using advanced settings.

After the account is successfully added, you can add more accounts by clicking Add another account.

Notification that account was configured

  1. To exit the Add New Account dialog box, click Finish.

If you added an Exchange Server account, you must exit and restart Outlook before the account appears and can be used in Outlook.

Note If your profile already contains a Microsoft Exchange Server account, and you want to add another, you must use the Auto Account Setup. To manually configure an additional Exchange Server account, you must exit Outlook, and then use the Mail module in Control Panel.

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Remove an email account

  1. Click the File tab.
  2. Under Account Information, click Account Settings, and then click Account Settings.

Account Settings in the Backstage view

  1. Select the email account that you want to remove, and then click Remove.
  2. To confirm removal of the account, click Yes.

To remove an email account from a different profile, exit and restart Outlook with the other profile and follow the previous steps. You can also remove accounts from other profiles by doing the following:

  1. Exit Outlook.
  2. In Control Panel, click or double-click Mail.

ShowWhere is Mail in Control Panel?

The title bar of the Mail Setup dialog box contains the name of the current profile. To select a different existing profile, click Show Profiles, select the profile name, and then click Properties.

  1. Click E-mail Accounts.
  2. Select the account, and then click Remove.
  3. To confirm removal of the account, click Yes.


  • Removing a POP3 or IMAP email account doesn’t delete the items that were sent and received by using the account. If you were using a POP3 account, you can still use the Outlook Data File (.pst) to work with your items.
  • If you are using an Exchange account, your data remains on the mail server unless you move it to an Outlook Data File (.pst).
Should you get stuck, please don't hesitate to contact the Cape Town IT Support centre
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